Terms & Conditions

The following Booking Conditions together with the General Information contained on our website form the basis of your contract with us, mirpurapartments.com and our Service Agent – Mirpur Apartments and Hotel, Abbas Tower, Valley Homes, Mian Muhammad Road Mirpur (AK). Please read them carefully as they set out our respective rights and obligations. All bookings are made subject to these booking conditions.

A binding contract between us comes into existence when we receive payment from you as set out in clause 5. If you decide to cancel after making your payment our cancellation charges as set out in clause 10 will apply. This contract and all matters arising out of it are governed by Azad Jammu & Kashmir law. We both agree that any dispute arising out of or in connection with your stay will be dealt with by the courts of the Azad Jammu & Kashmir.

Definitions

“Customer” means the person making this booking and all persons named on the booking (including other persons who is added or substituted at a later date).

“Owner”

means the owner of the land and building on the land named as Abbas Towers.

“Service Agent”

means the service company Mirpur Apartments and Hotel, a company based in Azad Jammu & Kashmir instructed and appointed by the owner to handle the booking.

“Property”

refers to the property that you have reserved on your booking form or any property in which you stay on arrival.

1. Entry Reservations

Only those persons whose names appear on the Service Agents Arrival Form may use the property and facilities available, no additional persons will be permitted to stay. The number of persons (adults and children) must not exceed the maximum number of sleeping places in the property indicated on this website. The substitution of persons during the rental period is forbidden unless previously agreed by the Service Agent in writing. The Service Agent reserves the right to refuse you entry to your Property if we are not satisfied that this condition have been followed by the customer. In the event that the Property is over occupied we reserve the right to cancel your reservation with No Refund.

You can change the names in your party by notifying the Service Agent in writing up to 7 (seven) days prior to your check in date. Any acceptable changes will be subject to in Pak Rs. 1000.00 (one Thousand Rupees) administration fee added to your total booking cost.

2. Pets

Pets of any kind are not allowed on any of our properties without any exception.

3. Making your booking

Bookings can be made by completing the online booking form at our website and following the on-screen instructions or by contacting us direct by telephone. Once we have received your booking form and booking deposit we will, subject to availability, confirm your stay by issuing a confirmation by email. This confirmation will be sent to the party leader. Please check this confirmation email carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation email or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

4. The cost of your stay

We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking. We will correct errors in both advertised and confirmed prices. You must check the price of your stay at the time of booking.

5. Payment and Confirmation

In order to confirm your stay at least 30% of total must be paid by you at the time of booking. The full balance of the cost of your stay must be received by our Service Agent 14 days prior to your arrival. In case of cancellation,charges set out in clause 10 below will be payable by you.

The full balance of the cost of your stay must be received by us not less than 14 days prior to your arrival. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In such case, the cancellation charges set out in clause 8 below will be payable by you.

All online credit card payments by Visa and MasterCard are subject to an additional 5.5% surcharge. There are no surcharges if you choose to pay by Bank Transfer however you are responsible to pay for all charges levied by your bank to ensure we receive the exact amount due for your booking. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.

6. Breakage Deposit

We will require an advance damages/ breakages deposit payment of Rs. 50,000/- (Fifty Thousand Rupees) for apartments and RS 100000(one hundred thousand) for villa’s, to be paid before Check-in.

You are responsible for any damages/breakages to the apartment or its contents during your stay which may occur due to the negligence, willful default or irresponsible behavior on the part of yourself for those occupying the apartment or their guests. Any damage must be reported to the Service Agent without delay. Except in the case of normal wear and tear the cost of any damage to the property, or damage to any items at the property, or any additional service charges, incurred by you or any member of your party will be invoiced and deducted by way of this authority unless settled prior to your departure.

Please note that willful neglect and damage is not covered by this nominal deposit and will result in the intervention of the local police and further proceedings. If no deductions are necessary your authority will be cancelled and manual vouchers discarded 7 (seven) days after your departure. If the breakage deposit is not sufficient to cover any damage caused by you or service charges incurred by you, you will be responsible for paying us any additional monies required to pay such shortfall amount immediately upon request from us. We will send you an invoice detailing any charges and will automatically take the payment from your credit card without any further confirmation from you. All charges will also be subject to a 7.5% credit card handling surcharge if settled by Visa or MasterCard.

7. Inventory

A full inventory inspection will be carried out by a member of our team prior to your arrival. A copy will be provided to you on check in and you will be required to report any missing items within 24 hours of your arrival. Failure to report any items missing or damaged will result in a charge being levied against your Breakage Deposit in accordance with clause 6 above after your departure.

8. Changes and Cancellation

a)

Should you wish to make any changes to the dates of your confirmed booking, you must notify us by email as soon as possible. Whilst we will Endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can make a requested date change, an amendment fee of Pak Rs. 1500.00 (Fifteen hundred Rupees) will be payable by you together with any costs incurred by us. Changes to the dates of your confirmed booking CANNOT be made if your arrival is in less than 15 days and will be treated as a cancellation request and our cancellation charges as set out in clause 10 will apply.

b)

Should you wish to change the Property you have booked after your booking is confirmed, you must notify us as soon as possible. Whilst we will Endeavour to assist, subject to availability. Where we can make a requested Property change, an amendment fee of Rs.1500.00 (Fifteen hundred Rupees) will be payable by you together with any costs incurred by us.

c)

Should you need to cancel your stay once it has been confirmed, the party leader must immediately advise our Service Agent in writing. Your notice of cancellation will only be effective from the date we receive it in writing. The following cancellation charges will be payable:

PERIOD BEFORE ARRIVAL CANCELLATION CHARGE

15 Nights and more Full Refund less 5000/- administration fee

8 – 14 Nights 65% of Accommodation Charge

7 Nights or less 100% of Accommodation Charge

NOTE:

Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total accommodation cost of the booking. If you have already received the service for any extras specified in your booking these will not be refundable under any circumstances whatsoever. Amendment charges and credit card processing fees are also not refundable in the event of cancellation.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

d)

Occasionally, we have to make changes to, and correct errors on; our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to do so.

e)

If we have to make a significant change to, or cancel, your booking we will tell you as soon as possible. We will endeavor to offer you an alternative should a significant change or need for cancellation occur. You can either accept our change or request alternative accommodation. If an alternative is of a lower price you will receive a credit. If the price is higher we may not charge you at our sole discretion, or you may be requested to pay an additional amount. If you choose not to accept any of our alternative offers then you can request a full refund less any administration and credit card processing charges. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation by us.

We may be required as a result of the occurrence of a “force majeure” event (see clause 29 below) be required to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

9. Special requests

If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form, although we will endeavor to meet any reasonable requests. Failure to meet any special request will not be a breach of contract on our part. We cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

10. Arrival and Departure

On arrival the Party Leader must present your confirmation details as well as your passport or official identity card and the credit card used to pay and confirm your booking to our Service Agent. Unless previously agreed in writing, check in will be permitted from 1:00 pm. Arrival instructions for how to gain access to the Property will be sent to you via email by our Service Agent 3 (three) days prior to your check in date.

On departure you must leave the Property by 10:00am. Please ensure you have packed all your personal property and leave the property in the same general condition as you found it on arrival, leaving the Property clean, washing any used dishes, removing any rubbish and locking all doors and windows. An excess cleaning charge of Pak Rs. 2000.00 (Two Thousand Rupees) will be charged if we find the property is returned in a very poor state compared to when you checked in.

If your arrival is delayed after the check in date or you depart earlier than the check out date, as specified on your original booking confirmation, no refund or amendment can be made to your original booking confirmation under any circumstances whatsoever. Please refer to your own Insurance Policy for cover related to compensation for any unforeseen delay to your arrival.

11. Early Check In

If your arrival falls before of our standard check in time of 1:00pm we recommend that you make your reservation for one day earlier if you wish to guarantee your access to the property earlier than is permitted by your booking. If you do not wish to pay for an extra night or we have a guest due to check out on the same day that you arrive then our Service Agent can accept your luggage at their office where it can be collected later.

We can accommodate early check in from 10:00am on your day of arrival providing there is not someone departing from the property on the same day that you arrive. You can contact us no earlier than 24 hours prior to your arrival date to confirm if early check in is permissible and if so there will be an early check in fee of 40% (forty percent) of the same daily rate as charged in your original booking added to your reservation.

12. Late Check Out

If your departure falls outside of our standard check out time of 10:00am we recommend that you make your reservation for one day over if you wish to guarantee your stay in the property for longer than is permitted by your booking. If you do not wish to pay for an extra night or we have a guest due to check in on the same day that you depart then our Service Agent can accept your luggage at their office where it can be collected later. If we are taking you to the airport our driver will bring it with him when collecting you.

We can accommodate late check out up to 9:00pm on your day of departure providing there is not someone arriving to stay in the property on the same day that you leave. You can contact us no earlier than 24 hours prior to your check out date to confirm if late checkout is permissible and if so there will be a late checkout fee of 40% (forty percent) of the same daily rate as charged in your original booking added to your reservation.

Late departure is not permissible under any circumstances whatsoever unless you have prior written agreement and have paid our Service Agent in advance. If you leave the property after the agreed check out time of 10:00am and without written agreement your Breakage Deposit (as specified in clause 6) will be charged for an extra night at the same daily rate as charged in your original booking for your stay.

If circumstances dictate that late checkout is not permissible it means that our Service Agent has another guest checking in on the same day that you are booked to check out. Please cooperate to ensure you do not delay our Service Agent from their duties for the next guest by checking out on time at 10:00am so they can prepare the property. If our Service Agent arrives after 10:00am to prepare the property and you have not checked out and your luggage is still at the property the Service Agent reserves the right to remove your entire luggage and deliver it to our office to ensure that they can have full access to perform their duties. In this event you will be contacted by SMS and/or email to inform you what has happened and how to contact the Service Agent and collect your belongings. The Service Agent accepts no liability whatsoever for any claims made for any loss or damage of your personal property in such event if forced to take action taken after the agreed check out time of your original booking.

13. Facilities and Services

All apartments are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, glasses and kitchen utensils. A welcome pack is provided on arrival consisting of tea, coffee, sugar, bread, milk, eggs, butter, jam and soft drinks as specified to get you started on arrival. Our representative will advise you on the location of the nearest supermarket so you can stock up with exactly what you require during your stay. Unless otherwise specified, the prices quoted include a twice weekly housekeeping service, electricity, gas, water, and internet service and television/cable license. The price also includes linen and towels sufficient for your party, which are changed twice a week at the time of housekeeping.

Please ensure that all appliances, lighting, air-conditioning, hot water etc are turned off unless required.

14. Housekeeping and Maintenance Service

We will provide a complimentary Housekeeping Service twice weekly during your stay. The property is prepared by our Housekeeping Team on the day of your arrival and after that they will visit every third day to clean the property and replace any bed linen and towels as required. Our Housekeeping Team cannot offer this complimentary service outside of our fixed schedule or supply any additional bed linen or towels other than the minimum required according to the number of persons confirmed on your booking. If additional services are required then please contact the Service Agent and there will be a nominal charge quoted on request. Our Maintenance team regularly inspects all our Properties to make sure everything is in good order prior to your arrival. As customers spend much more time in any Property than we do, please inform the service Agent immediately if you spot anything that requires the attention of the Maintenance Team. Malfunctions can occur to any equipment at any time, even if it is new; we cannot offer any refunds in such event. Once you report any maintenance issue to the Service Agent they will Endeavor to remedy any problem as quickly as possible.

Every effort is made to ensure the property is cleaned and maintained to an acceptable standard prior to your arrival, however if you are not happy with the standard please report it immediately to the Service Agent within 6 (six hours) of your arrival at the Property.

15. Towels

To continue to provide quality accommodation, if there is a discrepancy between the number of towels provided to you at the start of your stay and the number left behind after your departure. You will be invoiced and the relevant amount will be deducted from your breakage deposit if any items are found to be missing or damaged during housekeeping or our inventory inspection (Pre- Check out). The charges for each individual item are as follows:

HAND TOWELS Rs. 400.00

BATH TOWELS Rs. 750.00

17. Your personal property

We accept no liability for the loss or damage to your personal possessions in any of our properties during your stay. You are expected to take out adequate travel insurance to cover any valuables that you bring along with you during your stay in any of our properties. However, a complementary safe is available at our reception you may leave your valuables with our staff for safe keeping; a receipt will be issued for the Item deposited.

We accept no liability whatsoever if you leave behind or forget to pack any of your personal property on your departure from the Property. If we recover any lost property item left behind you will be required to pay all shipping costs and an additional service charge of Pak Rs. 1500.00 (Fifteen hundred Rupees) if you would like it to be sent to you by a courier service. We reserve the right to dispose of any items recovered that are not claimed within 30 (thirty) days after your departure from the Property.

18. Lost Keys

Keys must be returned to the Service Agent Unreturned keys will be charged a fee of Pak Rs. 2500/- (Two Thousand & Five Hundred Rupees). In the event that you are locked out of the Property during your stay you can visit the Service Agents office during office hours to collect another key to regain access. If you require our Service Agent to visit the Property you can contact them on their 24 hour Customer Support number, provided in your arrival instructions, to visit the Property. All call outs in the event that you are locked out of the Property will be charged a fee of Pak Rs. 2500/- (Two Thousand & Five Hundred Rupees)

19. Vehicle Parking Spaces

If the property you have booked has an allocated vehicle parking space we accept no liability for any loss or damage suffered to your vehicle whilst you are using this complimentary facility. If any problem arises from your use of the parking space allocated you are required to immediately report the problem to the building management company.

20. Our Liability to you

We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any incident to your accommodation occurs is not caused by any fault of ours. In this case “fault” above, this means failure by us to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

We will not be responsible for any kinds of loss or incident (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided.

We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay.

21. Your Obligations to Us

a)

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the owner of the property we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

b)

The property will solely be used for the purposes of short term holiday or business stay or any other lawful purposes and you accept you will have no legal right to security of tenure as tenants or otherwise is intended or conferred regardless of any applicable local law. To maintain and leave the property and equipment, utensils and furniture in a clean and tidy condition commensurate with the standard of Housekeeping on your arrival.

c)

To act and behave in a respectable manner so as not to cause any nuisance or discomfort to local inhabitants, visitors and occupiers of neighboring properties.

d)

You accept responsibility for any damage or loss caused by you or any member of your party during your stay at the Property (including areas where communal facilities are offered) Full payment for any such damage or loss must be paid direct to our Service Agent at the time of any incident and prior to your departure. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

22. Drugs

If we discover any evidence of any narcotics, illegal drugs, etc. in your possession or use, it will be immediately reported to the police. Narcotics, illegal drugs, etc. are strictly forbidden in Pakistan with a zero tolerance policy. Strict custodial sentences are handed out to those found in possession of any banned substances in Pakistan.

23. Access

All authorized personnel of our Service Agent may at any time access the apartment for the purpose of inspection of the apartment, housekeeping, and to carry out repair or maintenance work. We will make every effort to minimize any disruption to your stay.

24. Force Majeure

Whilst we will make every reasonable effort to assure your booking does not encounter any problems, due to the very nature of self-catering accommodation, we cannot accept liability or pay any compensation for any unforeseen events that may take place in your accommodation or at the building where you are staying. Any such events which we could not, even with all due care, foresee or avoid, or that are out of the direct control of our company will be considered as Force Majeure and NOT as negligence on our part and no refunds will be available.

All property rentals on this site are subject to the local laws. Such laws may change without notice. In the event that new or existing laws governing the short-term rental of properties, which may have an adverse effect on such rentals (including, but not limited to prohibition of such rentals), come into effect, we will Endeavour to relocate any pending arriving parties in alternative accommodation (to a similar standard). In the event that relocation is not possible, or undesired, we will refund any monies paid for affected accommodation booked through us. We will not accept responsibility for the enforcement, amendment or introduction of such laws, and no additional compensation will be entertained.

25. Insurance

It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

26. Medical problems

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

27. Passports, visas and health requirements

It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including passports and visas (where applicable) before departure. Whilst we may offer advice we are not obligated to make visa arrangements on your behalf, you must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a Pakistani citizen or holds a non-Pakistan passport, you must check passport and visa requirements with the High Commission of Pakistan in the relevant country before you intend to travel. We reserve the right to cancel your booking if you do not have the necessary valid visa for entry into the Pakistan, our standard cancellation terms as set out in clause 10 will apply.

28. Your Safety

You are required to act in a responsible manner during your stay and are entirely responsible for the safety of your party at all times. You are expected to take out adequate Travel Insurance to cover your party for personal injury, loss of life, accidents or medical emergencies, expenses, delays, cancellation etc. as appropriate. You hereby indemnify the Owner, us and our Service Agent against any and all consequences arising from inadequate insurance cover on your part.

Operating instructions may be provided for various appliances available within the property, but in case of any doubt, or where there is any concern regarding the safety of any appliance, the property and any facilities available, you should seek immediate assistance from us or our Service Agent.

Where facilities such as swimming pool, Gymnasium, Sauna etc then use is entirely at your own risk. We and our Service Agent do not accept any liability for any loss, damage or personal injury including loss of life.

29. Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your stay, you must immediately inform our reception desk. Any verbal notification must then be put in writing and given to our reception desk within 48 hours. Any complaints received after your booking has expired will not be accepted. If you leave the property before the end of your booking without authorization by us, you will lose the right for any refund or discount unless we have breached the terms and conditions of this contract, Until we are informed about a problem or complaint, we cannot begin to resolve it and most problems can be dealt with quickly.

For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim during your stay as afterwards it may prove difficult for us to fairly investigate your complaint thoroughly.

We cannot accept any complaints relating to comparisons with these types of premises.

30. Prices and Website Accuracy

Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.

31. Data Protection

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant transport companies, Security or credit checking companies, local Authorities if required by them, or as required by Pakistan law etc. We will not however pass any information onto any person not responsible for any part of your travel arrangements. This applies to any sensitive information that you give to us such as details of disabilities, or dietary/religious requirements.

32. Promotional Offers

From time to time we may promote special offers.

33. Amendments to our Booking Terms and Conditions

Our Terms and Conditions may be subject to change at any time and without notice. Prior to your check-in, please consult this page (http://www.mirpuraparments.com/terms/) for the most up-to-date terms and conditions and a shortlist of amendments.